RETURNS
QUESTIONS
FAQ
Answers to common questions.
Your Order
How do I place an order?
How do I place an order?
Can I change my order after checkout?
Can I change my order after checkout?
How do I know my order went through?
How do I know my order went through?
can i cancel an order?
can i cancel an order?
Where can I find my order status?
Where can I find my order status?
Payments
Which payment methods do you accept?
Which payment methods do you accept?
When will my payment be charged?
When will my payment be charged?
Why was my payment declined?
Why was my payment declined?
Can I use more than one payment method?
Can I use more than one payment method?
Will I receive a payment receipt?
Will I receive a payment receipt?
Duties & Taxes
Will I pay duties on my order?
Will I pay duties on my order?
Are taxes included in the price?
Are taxes included in the price?
Who pays customs charges?
Who pays customs charges?
Can customs delay my delivery?
Can customs delay my delivery?
Can duties be refunded if I return an item?
Can duties be refunded if I return an item?
Sizing
How do I choose the right size?
How do I choose the right size?
Are measurements provided for every item?
Are measurements provided for every item?
What if I’m between sizes?
What if I’m between sizes?
Do sizes differ between products?
Do sizes differ between products?
Can I exchange for another size?
Can I exchange for another size?
Care & Composition
How should I care for my piece?
How should I care for my piece?
What materials are used?
What materials are used?
Will the material change over time?
Will the material change over time?
How do I remove a small mark?
How do I remove a small mark?
Can I repair a damaged item?
Can I repair a damaged item?
Returns & Exchanges
What is your return window?
What is your return window?
How do I start a return?
How do I start a return?
What condition must an item be in?
What condition must an item be in?
When will my refund arrive?
When will my refund arrive?
Can sale items be returned?
Can sale items be returned?
Shipping
Where do you ship?
Where do you ship?
How long will delivery take?
How long will delivery take?
How much does shipping cost?
How much does shipping cost?
Will I receive tracking?
Will I receive tracking?
What if my parcel arrives damaged?
What if my parcel arrives damaged?